Scope of support
- remote helpdesk and user support
- care for hardware, accounts, mail and network
- administration of servers, sites and cloud services
- monitoring, backup and security procedures
SysGroup / IT support for companies
ongoing IT care, managed IT services
IT support for companies
Ongoing IT support for companies on a subscription model. We help users, tidy up the infrastructure and keep IT services running.
Monitoring of agreed systemsPolish teamContract & clear SLADiagnosis and action plan
How we work
- initial audit
- support plan and SLA
- onboarding of access and documentation
- ongoing support and reporting
When it's worth it
- no one is responsible for IT
- the company is growing and needs predictable support
- incidents and tickets block the team's daily work
How we start
First we establish the current state and the required diagnostic scope. We then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.