Tickets we handle
- mail, account and password issues
- Microsoft 365 and office app configuration
- basic diagnostics of hardware, network and printers
- employee onboarding and offboarding
SysGroup / IT helpdesk for companies
user support, IT ticket handling
IT helpdesk for companies
Remote IT helpdesk for employees: quick help with accounts, mail, Microsoft 365, hardware, access and everyday work.
Monitoring of agreed systemsPolish teamContract & clear SLADiagnosis and action plan
How we work
- ticket priorities
- agreed support hours
- escalation of server and security issues
- reporting of recurring problems
Benefits
- less employee downtime
- a single point of contact
- order in accounts and access
How we start
First we establish the current state and the required diagnostic scope. We then agree responsibility, SLA, ticket flow and a plan for taking over access, documentation and monitoring.